1. Introduction
These Terms and Conditions ("Agreement") govern your use of the Pebble Bead website and the purchase of products from our online store. By placing an order, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
Pebble Bead specializes in the sale of jewelry, natural gemstones, beads, jewelry findings, craft supplies, and related accessories for both personal use and handmade jewelry creation.
2. Product Information
2.1 Natural Materials: Our products include natural gemstones, minerals, and organic materials. Due to the inherent nature of these materials, each item is unique. Variations in color, pattern, size, and shape are natural characteristics and not considered defects. Product photographs are representative; actual items may vary slightly.
2.2 Measurements: All dimensions provided are approximate. Bead sizes, lengths, and weights may vary by ±5-10% due to the handcrafted and natural nature of our products.
2.3 Product Availability: All orders are subject to product availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
3. Pricing and Payment
3.1 Currency: All prices are displayed in the selected currency and include applicable taxes where required by law.
3.2 Payment Methods: We accept payment via:
- Visa and MasterCard credit/debit cards
- International payment systems through our authorized payment processor
3.3 Payment Security: All transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete credit card information on our servers.
3.4 Order Confirmation: An order is confirmed only upon successful payment processing and receipt of order confirmation email. We reserve the right to cancel orders if payment cannot be verified.
4. Shipping and Delivery
4.1 Shipping Method: International orders are shipped via international postal service with tracking provided for all shipments.
4.2 Processing Time: Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). During peak seasons, processing may take up to 5 business days.
4.3 Estimated Delivery Times:
- European Union: 7-14 business days
- United Kingdom: 10-18 business days
- United States & Canada: 14-21 business days
- Australia & New Zealand: 18-28 business days
- Other destinations: 14-30 business days
4.4 Shipping Costs: Shipping rates are calculated based on package weight and destination country. Orders exceeding 2kg may be divided into multiple packages, each subject to individual shipping charges.
4.5 Customs and Import Duties: International shipments may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our prices or shipping costs.
4.6 Delivery Delays: While we strive to meet estimated delivery times, we are not responsible for delays caused by customs processing, postal service disruptions, force majeure events, or incorrect shipping information provided by the customer.
5. Risk of Loss
Title and risk of loss for all products pass to you upon delivery to the shipping carrier. We are not liable for items lost, stolen, or damaged during transit. We recommend purchasing shipping insurance for valuable orders.
6. Order Modifications and Cancellations
6.1 Orders may be modified or cancelled within 12 hours of placement by contacting our customer service.
6.2 Once an order has been dispatched, it cannot be modified or cancelled.
7. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Pebble Bead and is protected by international copyright and trademark laws. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Pebble Bead shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Ukraine.
10. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes become effective immediately upon posting to this website. Your continued use of the website following any changes constitutes acceptance of the revised terms.
11. Contact Information
For questions regarding these Terms and Conditions, please contact us via email or through the contact form on our website.
Last updated: January 2025